We are experiencing issues in MX1 and MX3 with BladeAssure with Label Recognition. We have the support team fully engaged and are working to resolve. 

A fix was applied to the application. Initial indicators are positive. We will continue to monitor.

A power outage has occurred in MX1. This is impacting the laser PC, cameras utilized by BladeAssure. We are actively working to bring BladeAssure back online.

Power to the switches/cameras/laser PC's. and BLadeAssure is online.

The Oracle EBS application planned outage for the Vestas Cut-Over has been successfully completed.

Resolved

BladeAssure is not functioning. We have engaged the support team and are working through to determine the issue. 

The BladeAssure application is now available. We will continue to monitor and determine root cause. I apologize for the inconvenience. 

Issued has been resolved.

Hi All

  Gentle Reminder!

Hi All

   Changes are completed - application is back up online.

    Communication is closed and no more further updates would be rolled out.

   Thanks for your support and understanding.

Thanks & Regards,

QMS Support

Hi All

   QMS App/portal having slowness issue across multiple sites - users are facing issues in accessing multiple basic operations.

   Application team is further checking on the same.

Thanks & Regards,

QMS Support

Hi All

   Application has lot of running process - hence usage is high and blocking all active processes now.

   We are working further to kill inactive process and reduce the infra usage - we'll keep posted with updates.

Thanks & Regards,

QMS Support

Hi All

   We're still seeing infra usage is above the normal - application team checking for possibility of any month-end process being initiated and occupying usage.

   We'll keep posted with updates.

Thanks & Regards,

QMS Support

Hi All

   QMS infra usage has come to normal - site and app are loading fine now.

   Users are currently checking from their end - waiting for their confirmation of closure.

  We'll keep posted with updates.

Thanks & Regards

QMS Support

Hi All

   Users confirmed QMS App usage is normal and working fine now.

  Application team also verified that infra usage has become normal and no more long running or multiple queries running.

  Issue stands as resolved and no more further updates would be rolled out.

  Thanks for your understanding and patience.

Thanks & Regards

QMS Support

Hi All

   Slowness issue specifically happening on month-end wherein lot of queries run and occupy infra and doesn't allow new queries to come and process.

   Alan (Chief Architect) will work with Patika vendor to see why it occurs and how it can be streamlined without affecting existing process during the same time in production and help to completely resolve the same.

Thanks & Regards,

QMS Support

Hi All

   BladeAssure application is not responding - internal site components tpitvs.com and tpi.leverege are not responding.

   Leverege vendor are working it.

   We'll keep posted with updates.

Thanks & Regards,

BladeAssure Support

Hi All

   BladeAssure application is back online - all their components are back working as normal.

   Issue stands as closed and no more further updates would be rolled out.

  Thanks for your patience and support.

Thanks & Regards

BladeAssure Support

Hi All 

   Currently IND site users not able to launch Oracle forms while connecting outside VPN.

   Application team working with relevant infra and IT Support teams to check the issue.

  We'll keep you posted with updates.

Thanks & Regards

Oracle Support

Hi All

   MX users are able launch application without any issues in support or PROD instance.

   IND users are alone facing the issue while connecting outside VPN.

   Networks have done checks at their side and could see application connections are going through without any issues.

  Currently bringing Oracle vendor for this issue (Sev-1) being raised for the same.

Thanks & Regards,

Oracle Support

Hi All

   IND site users are able to launch Oracle Forms from factory network itself without any issues.

 Infra teams checked and confirmed no changes/update done at their side.

Application team checking with Oracle vendor for RCA as why this intermediate disconnect has happened and how to prevent in future.

Issue stands as closed and no more further updates would be rolled out.

Thanks for your understanding and support.

Thanks & Regards,

Oracle Support

Hi All

  Certain changes done from ADP to LE2.0 are not getting loaded via reverse integration process. Payroll team has done following changes in ADP and currently its not getting reflected in LE2.0.

Clement Khamis – PTO 11/17 edited from 8 hours to 5.55 hours in ADP. Still showing 8 hours in LE

Nathan Wonten – PTO 11/17 edited from 8 hours to 4 hours in ADP. Still showing 8 hours in LE

Christian Arenas – Coded to Bench 0 hours in ADP 11/16-11/18 with pay code but showing no time records in LE.

Application team currently checking on the same.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Files are initially getting errored out and same file is getting processed while doing in non-prod environment.

  In order to analyze the initial failure issue,  dev team is currently importing dump from PROD to QA.

  After which further investigation happens.

  We'll keep posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Application team has been monitoring all incoming reverse integration files from ADP with priority and could see all files are getting processed without any errors.

  Root cause of automation failure is still to be identified - application team working on the same with priority. Issue is not getting reproduced in non-prod and also same file is getting processed in PROD while being kept again. Further logging and memory configuration are being reviewed to see if PROD processing meets multi-threading criteria.

  Also email monitoring alert has been developed to notify in case of any file processing failures - currently its testing in QA.

  We'll keep you posted with updates further.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Issue has reoccurred again today - application team checking further why files are getting failed.

 We'll keep you posted with updates further.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Currently we are facing issues with inbound and outbound file processing.

   Outbound file delivery to ADP from LE2.0 is failing due to settings getting removed. Currently team is working to restore the settings for outbound file processing and delivery.

  Inbound file delivery from ADP to LE2.0 is still being investigated as why failure is happening. Files started to fail from 3rd Dec 13:15 MST. 

 We'll keep you posted with updates further.

Thanks & Regards,

LE2.0 - IT Support

Hi All

  Outbound configuration settings from LE2.0 to ADP has been restored and files will started to get processed as usual.

 Development team looking into Inbound file from ADP to LE2.0 processing issue.

   We'll keep you posted with updates further.

Thanks & Regards,

LE2.0 - IT Support

Hi All

  Outbound files started to go from LE2.0 to ADP - team investigating on the error for Inbound file processing.

  We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Development team still analyzing the cause for inbound file processing failure from ADP to LE2.0

  We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Development team has analyzed and found file processing failure happens due to data issue - further investigations are going on.

 We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

  Application team have monitored and confirmed no inbound and outbound file processing issues for today - all good and successfully processed.

 Dev team still working on existing failure issue and why settings are getting reverted in production.

 We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

Inbound files from ADP to LE2.0 are failing to process. Development team attempted to restore the configuration, but the issue persists. They are actively working on resolving it.

 We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Inbound file processing from ADP to LE2.0 failed again - development team actively checking on the failure.

   Initial investigation suggests all integration fields are available as per the format expected.

   Further analysis going on failed files processing.

Thanks & Regards

LE2.0 - IT Support

Hi All

     Inbound files are processing as normal - application team continuing to monitor the process and ensure no more failures.

   Root Cause: PROD backup process clashed with inbound files processing and got errored out. Application team will ensure no more errors in processing due to backup going forward.

     Issue stands as closed and no more further updates would be rolled out.

     Thanks for your help and understanding.

Thanks & Regards

LE2.0 - IT Support

Hi All

   Accounting and Finance team facing issues in getting hours assigned to certain projects - it still gets present in unassigned hours/window too.

  Application team checking further on the issue.

  Following are the projects affected:

• Project # 1441252:  need to get wk. 31 assigned in LE (48hrs) LE issue
• Project # 1441336:  need to get wk. 38 assigned in LE (96hrs) LE issue
• Project # 1441223:  need to get wk. 44 assigned in LE
• Project # 1441281:  need to get wk. 35 assigned in LE
• Project # 1441420:  need to get wk. 40, 42, 43 assigned in LE
• Project # 1441306:  need to get wk. 33 assigned in LE

Thanks & Regards

LE2.0 - IT Support

Hi All

   Application team replicated the issue reported in non-prod environment. Due to slowness, saving of records taking time - hence suspecting that page might have been refreshed or closed before actually completing the transaction.

  We're further checking with users in PROD environment.

  We'll keep you posted further with updates.

Thanks & Regards

LE2.0 - IT Support

Hi All

   User testing will be done in MX morning hours - meanwhile application team working on performance issues while saving and trying to fix the same at the earliest.

We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

  User (Jesus Felipe Flores) was available and helped for testing - application team explained the process and current slowness issue faced while updating invoices.

  Currently unassigned hours are being invoiced properly to assigned tasks and working fine - same has been informed accordingly. Affected projects are being assigned properly.

  Application team still working on slowness issue and coming up with fix at the earliest.

Thanks & Regards

LE2.0 - IT Support

Hi All

   All the affected projects unassigned hours are properly being allocated.

  Application team working on relevant bug fix to get it completed at the earliest.

  We'll keep posted with updates.

Thanks & Regards

LE2.0 - IT Support

Hi All

Fixed Issues:

1.When we give theEditInvoice-> assign hour to the arImnvoiceLine item -> save  The Arinvoice from the grid is getting removed.

2. Edit Invoice line item -> "You should select PO Line first." even after selecting the poline

3.If work week is already assigned the assignhour should not be visible in the action menu

4. Do not display all the record arInvoiceLineItem in the grid instead filter and show the appropriate records

Pending issue:

1.Due to missed timezone conversion logic. Hence it is going to previous date of the work week assigned and not mapped to the work week

 Status - Replicated the issue with Mountain time zone, Analysed the code and query to check the timezone. - In progress

Thanks & Regards

LE2.0 - IT Support

Hi All

   Issue has been fixed in local instance (Sathia fixed the same) and are in the process of having the code getting migrated to QA - users need to further test and confirm before moving to production.

  We'll keep you posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Application team currently facing issues in deploying the code to respective environments which is being worked with infra teams.

  We'll keep posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Deployment issue has been fixed in QA - application team done the checks and could see latest version got updated.

   Currently testing has been initiated and in progress - once confirmed, same can be moved to production at the earliest.

Thanks & Regards

LE2.0 - IT Support

Hi All

    Users have tested and confirmed fix is working fine and provided sign-off.

    Currently application team is working on in moving the code to production and confirm the closure.

    We'll keep posted with updates.

Thanks & Regards

LE2.0 - IT Support

Hi All

   Production deployment has been initiated - estimated time for completion: 40 - 60 mins.

   CR for fix movement to PROD - CHG0036803.

   We'll keep posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   Currently facing issue in production deployment - application team working to resolve at the earliest.

  We'll keep posted with updates.

Thanks & Regards,

LE2.0 - IT Support

Hi All

   PROD deployment is completed - latest release moved into Production environment.

  Issue stands as resolved and no more further updates would be rolled out.

  Thanks for your support and understanding.

Thanks & Regards,

LE2.0 - IT Support