Outage on TK2 Internet Circuit

Incident

September 07 2023, 1:50pm

Status: closed

Start: September 07 2023, 9:25am

End: September 07 2023, 1:50pm

Duration: 4 hours 25 minutes

Affected Components:

TK2 - Internet Circuit TK2 - Local Servers

Update

September 07 2023, 9:25am

There was an internet outage on 09.07, at Menemen location. The MetroEthernet and R/L switches were down.

Now, back to normal, up and running.

Resolved

September 07 2023, 1:50pm

Contacted ISP provider.

They came to factory, checked the fiber circuits and switches, performed tests and changed the sfp tranceivers, came back to normal.

For thr R/L devices, the power supply was died and once we changed it, the R/L device and circuit came back to normal as well.

Working on the backing up the devices of MetroEthernet and R/L.

Root Cause

September 07 2023, 1:50pm

Sfp tranceivers stopped working.

Power supply of the R/L device stopped working.