Blue Screen Issue while starting computer

Incident

July 20 2024, 9:00am

Blue Screen Issue while starting computer

Status: in progress

Start: July 18 2024, 11:05pm

Affected Components:

Business Continuity Plan - Emergency Global Applications Leadership_Team iSupplier North America Turkey Region Global Infrastructure Mexico Region China Region India Region China Infrastructure India Infrastructure CATIA Global License Server Mexico Infrastructure Turkey Infrastructure Network Circuits Business Continuity - MX1 China Application India Applications Crowdstrike Mexico Applications Turkey Applications QA Alert Hardware PLM Network EHS/QA Oracle EBS Office 365 VPN EPM OKTA Oracle HCM - tpiOne QA Mobile (QMS) Mobile Manufacturing Snowflake Supplier Quality Portal(SQP) Stokbar YZ Print Services EAM System IND Printer IND ADP TRESS System (Payroll System) MPLS Circuits Enibra MPLS Circuits Arizona IND File Server IND Solidworks AduanaSoft System Internet & P2P Circuits Beam Internet Circuits YZ Backup Workflow Iowa Lenovo Disk IND Backups IND Maintainwiz E-Book & E-Invoice P2P Internet Circuit TC Backup Rhode Island E-Card System IND CCTV System IND MiniTAB WEB Based Applications Print Services DF Backup Santa Theresa E-LPA IND Network CCTV Systems China Test YZ License Service WeCom IND QA TAB Local Servers YZ CCTV WenJuanXin IND Video Conferencing YZ Network E-bidding YZ IP Phone YZ Fileserver DF Network DF License Service DF CCTV DF Fileserver DF Print Service TC Network China VPN TC CCTV TC Print Service TC Fileserver TC License Service MX1 - MPLS Circuit MX2 - MX1 P2P & Internet Circuit TK1 - MPLS Circuit TK1 - Internet Circuit TK1 - Print Service TK1 - CCTV System TK1 - Local Servers MX2 - MPLS Circuit MX2 - MX5 P2P & Internet Circuit TK2 - MPLS Circuit TK2 - Internet Circuit TK2 - Print Service TK2 - CCTV System TK2 - Local Servers MX4 - MPLS Circuit MX2 - MX4 P2P & Internet Circuit

Investigating

July 18 2024, 11:05pm

From today morning 10:30 AM IST hours onwards, laptops across all the regions are getting crashed and restarting for several users. For many of them, it's successfully getting restarted and able to continue operations and for some of them, it's failing to restart.

We're currently on the bridge call involving all the IT Teams across regions and cases have been raised with Microsoft Vendor Support Team to identify the root-cause and permanent fix.

As of now, Security Team confirmed that this is not any kind of malicious activity or a Cyber Attack.

We'll provide updates periodically. Thanks for your patience.

Update

July 19 2024, 12:04am

We've identified the root-cause of the problem.

Recent version update of the CrowdStrike sensors running on the Windows laptops caused this bluescreen error and loop restarts of the laptops. We're working on pushing a global updates on all the machines to uninstall the sensor.

Thanks for your patience.

Update

July 19 2024, 1:37am

We're still working on a fix for this issue. In the meanwhile, we strongly advise users to not turn on their laptops unless its production critical and really necessary for delivery standpoint.

This is a global issue and several organizations' across the globe are impacted. We'll send out communications when the issue is fixed so that you can use your laptops without any issues.

Incase, you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet.

Thanks for your patience. We will continue to send out periodic updates.

Update

July 19 2024, 5:28am

Security Team is still following up with CrowdStrike Vendor for permanent fix.

If you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet.

Thanks for your patience. We will continue to send out periodic updates.

Update

July 19 2024, 9:00am

IT team has been recovering laptops and PCs of affected users across the regions. As of 9:00 AM AZ time, many business critical user computers and leadership PCs are restored and the effort is ongoing in Mexico region.

If you're using laptop, please contact your local IT Team to restore your machine. Once recovered, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet.

This is a global issue impacting multiple organizations. A permanent fix is still being worked by Microsoft and Crowd strike.

Thanks for your patience and co-operation. Periodic updates will follow.

Update

July 19 2024, 2:00pm

IT Team has restored majority of the impacted laptops and desktop computers in all regions. This enabled to continue regular operations and resume business activities.

Team has also reached out many users proactively and continued the restoring process. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support personal as mentioned in below list. Remote users will be supported over the phone and doesn't require to ship the laptop.

As of 2:00 PM AZ Time, all critical applications, including Oracle ERP, tpiOne, QMS are working normal.

Next update will follow on 07/20 9:00 AM AZ time.

Update

July 20 2024, 9:00am

IT Teams from each region restored laptops that are identified and reported. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support by calling their contact Phone number or messaging in teams, as mentioned in below list.

Regional IT teams are available to support over the weekend. Remote users will be supported over the phone and doesn't require to ship the laptop.