October 02 2023, 9:38pm

We are experiencing  connectivity issue with Fortinet Client VPN. IT users at various TPI locations are impacted.

The Lumen team has confirmed that there is connectivity issue to the Lumen firewall, they are currently collaborating with their internal team to restore the firewall connection, but no estimated time of resolution has been provided. We are closely following up with the vendor, we will provide update when issue is fixed.

Note: Global protect VPN is working fine, kindly reach to local IT to enable global protect VPN for the time being.

October 03 2023, 6:53am

We have escalated the VPN connectivity issue to Lumen's top level management and the service ticket is still being worked on.

We will keep everyone informed as soon as we receive further updates.

Sorry for the inconvenience caused.