From today morning 10:30 AM IST hours onwards, laptops across all the regions are getting crashed and restarting for several users. For many of them, it's successfully getting restarted and able to continue operations and for some of them, it's failing to restart.

We're currently on the bridge call involving all the IT Teams across regions and cases have been raised with Microsoft Vendor Support Team to identify the root-cause and permanent fix.

As of now, Security Team confirmed that this is not any kind of malicious activity or a Cyber Attack.

We'll provide updates periodically. Thanks for your patience. 

We've identified the root-cause of the problem.

Recent version update of the CrowdStrike sensors running on the Windows laptops caused this bluescreen error and loop restarts of the laptops. We're working on pushing a global updates on all the machines to uninstall the sensor. 

Thanks for your patience. 

We're still working on a fix for this issue. In the meanwhile, we strongly advise users to not turn on their laptops unless its production critical and really necessary for delivery standpoint.

This is a global issue and several organizations' across the globe are impacted. We'll send out communications when the issue is fixed so that you can use your laptops without any issues.

Incase, you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

Thanks for your patience. We will continue to send out periodic updates.

Security Team is still following up with CrowdStrike Vendor for permanent fix. 

If you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

Thanks for your patience. We will continue to send out periodic updates.

IT team has been recovering laptops and PCs of affected users across the regions. As of 9:00 AM AZ time, many business critical user computers and leadership PCs are restored and the effort is ongoing in Mexico region. 

If you're using laptop, please contact your local IT Team to restore your machine. Once recovered, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

This is a global issue impacting multiple organizations. A permanent fix is still being worked by Microsoft and Crowd strike.

Thanks for your patience and co-operation. Periodic updates will follow.

IT Team has restored majority of the impacted laptops and desktop computers in all regions. This enabled to continue regular operations and resume business activities.

Team has also reached out many users proactively and continued the restoring process. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support personal as mentioned in below list. Remote users will be supported over the phone and doesn't require to ship the laptop. 

As of 2:00 PM AZ Time, all critical applications, including Oracle ERP, tpiOne, QMS are working normal. 

Next update will follow on 07/20 9:00 AM AZ time. 

IT Teams from each region restored laptops that are identified and reported. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support by calling their contact Phone number or messaging in teams, as mentioned in below list. 

Regional IT teams are available to support over the weekend. Remote users will be supported over the phone and doesn't require to ship the laptop. 

Hello,
We are scheduled to perform mandatory maintenance on our Amazon Web Services (AWS) infrastructure on Saturday, May 11, 2024, from 20:00 to 20:30 AZ Time (UTC -7). This maintenance is critical for ensuring the continued security and reliability of our services.

Time Zone Conversions:
Rhode Island (EDT): 11:00 PM - 11:30 PM
Mexico (CDT): 10:00 PM - 10:30 PM
India (IST): 8:30 AM - 9:00 AM (Sunday, May 12)
Turkey (TRT): 5:00 AM - 5:30 AM (Sunday, May 12)
China (CST): 11:00 AM - 11:30 AM (Sunday, May 12)

Impacted Applications : Quality Management System (QMS), Supplier Quality Portal (SQP), Digital Manufacturing 

Oracle EBS Specifics: Functions related to the QMS within Oracle EBS will be impacted. Other Oracle EBS functions will remain operational. 

Please ensure that any critical operations requiring these systems are scheduled outside of the maintenance window. We apologize for any inconvenience this may cause and appreciate your understanding as we perform these necessary upgrades.

Thank you for your attention to this matter.

Best Regards,

TPI IT

Hello, We are pleased to inform you that the scheduled maintenance of our Amazon Web Services (AWS) has been successfully completed. All systems, including the Quality Management System (QMS), Supplier Quality Portal (SQP), and Digital Manufacturing (Digital MFG), are now fully operational. The Oracle EBS functions related to QMS that were impacted during the maintenance are now restored and functioning normally. We appreciate your cooperation and understanding during this maintenance period. Should you encounter any issues or require further assistance, please do not hesitate to contact our support team. Thank you for your patience. Best regards, TPI IT

Dear Colleague,

We would like to inform you of a scheduled maintenance outage for the QMS Application, from 8:00 PM to 9:30 PM (Arizona Time) on May 4th. This 90-minute outage is essential for system enhancements and will affect the following applications:

- Oracle EBS

- Supplier Quality Portal

- Mobile Manufacturing

For our global teams, the outage timings in your respective locations will be as follows:

Please ensure that any critical tasks dependent on these systems are completed prior to the outage. We appreciate your cooperation and understanding as we work to enhance our services.

Best regards,

TPI IT

Dear Colleague,

We are pleased to inform you that the scheduled maintenance for the QMS Application has been completed. All services, including Oracle EBS, Supplier Quality Portal, and Mobile Manufacturing, are now fully restored and operational.

We appreciate your understanding during the maintenance period and are committed to continually enhancing system performance and reliability.

Thank you for your cooperation.

Best regards,
TPI IT