WMS to EBS Outbound Shipment Confirmation (Receipts created in EBS failed)

Incident

August 22 2025, 2:44pm

WMS to EBS Outbound Shipment Confirmation (Receipts created in EBS failed)

Status: closed

Start: August 22 2025, 8:57am

End: August 22 2025, 2:44pm

Duration: 5 hours 47 minutes

Affected Components:

WMS Global Applications BladeAssure - Production Warehouse management system QA Alert PLM EHS/QA Oracle EBS EPM OKTA Oracle HCM - tpiOne QMS - Quality Management System Mobile Manufacturing Snowflake Supplier Quality Portal(SQP) Stokbar

Update

August 22 2025, 8:57am

Deliver transactions not created in EBS - Totally 294 lines not created deliver records in EBS which are completed in WMS

Currently, TPI IT team are in call with vendor for further investigation.

Update

August 22 2025, 11:11am

We fixed initially 1 record, tested and it worked fine. Later fixed and tested for 4 records and confirmed all good.
Currently we are planning to fix remaining 289 records in bulk to have it processed - ETA ~ 1 hour.

For new receipt creation, we are not seeing this issue. However we are actively monitoring to see same issue won't occur.
We'll keep you posted once bulk update processing is complete.

Update

August 22 2025, 11:41am

Vendor has suggested to reprocess affected record from Oracle - TPI IT has initiated the same for 1 record and found its processing as BAU.

Currently TPI IT preparing bulk script for processing remaining affected records and will check with users if all have processed and no more issues observed.

P.S :- For new receipt creation, we are not seeing this issue. However we are actively monitoring to see same issue won't occur.

We'll keep you posted once bulk update processing is complete.

Resolved

August 22 2025, 2:44pm

Script for updating affected items in bulk has been completed and all has been corrected properly.

Currently no more items are in affected list.

Fix Done Yesterday Evening : We have updated EBS Receipt number in WMS which will help finance team for invoice processing. Also we have streamlined the receipt to putaway process.

P.S :- For new receipt creation, we are not seeing this issue. However we are actively monitoring to see same issue won't occur.