August 30 2025, 2:21pm

It was identified an issue with the WMS Outbound Order Interface not sending to EBS full orders.

Teams Bridge call opened, analysis in progress and waiting Redwood Connect Team to look at the issue on the interface.

Redwood has applied the fix in test instance and IT is testing the same to confirm if fix is working fine

August 30 2025, 6:41pm

IT testing with Redwood for the fix is working fine in test instance and further validation is in progress.

Also existing affected orders are validated and investigated by Redwood and will share the list to TPI IT for further reprocessing

August 30 2025, 7:12pm

Vendor Redwood has applied the fix in Production.

Currently they are working on getting list of failed items which wasn't processed to give to TPI IT for further review before initiating reprocessing.

Root cause of the issue seems to come out of a fix applied by vendor on 29th August to suppress the duplicates causing missing lines processing issue.

August 30 2025, 7:56pm

Vendor Redwood has applied fix for 1 move order which was affected and IT teams validated and could see it got processed in WMS and Oracle EBS.

Vendor needs some few hours to process remaining missing ones (400+ orders) and will update IT once successfully processed.

August 30 2025, 8:48pm

Vendor Redwood still working on reprocessing of missing items.

They will inform us once it is completed for further validations and confirmation.

August 30 2025, 9:33pm

Vendor Redwood has provided another 1 hour to complete script for reprocessing of missing items

They will update us once completed for further validations

August 30 2025, 9:57pm

Reprocessed Move orders are validated from Oracle to MFG application too - hence complete flow is getting recovered.

We'll come back with next update once vendor Redwood has completed all reprocessing of missing orders.