Dear Senvias Team,

The migration to the Senvias PLM tenant will take place on Friday, August 2, 2024, beginning at 9:00 AM EDT and is expected to last approximately 7-8 hours. As a result, the TPI PLM tenant will be unavailable throughout the entire day on Friday.

Starting Monday, August 5, 2024, you will seamlessly resume your work from where you left off using the new Senvias PLM tenant.

Please plan your tasks accordingly. The current TPI PLM tenant will remain accessible only until the end of Thursday, August 1.

TPI PLM Wind users will not be affected by this migration and can continue their daily tasks as usual.

The cloning process has been successfully completed, and Wind data has been removed from the Senvias PLM tenant.

Fusion 360 Manage Production environment will undergo scheduled maintenance to improve platform resiliency on 20-JULY-2024(Saturday) between 9:00 to 12:00 MST.

During this period, users will not be able to log in to the Fusion 360 Manage Production tenant. This also impacts the item & BOM integration between PLM and Oracle. Please plan your activities accordingly.   

We apologize for any inconvenience. Thank you for your patience and understanding.                  

Maintenance completed successfully.

From today morning 10:30 AM IST hours onwards, laptops across all the regions are getting crashed and restarting for several users. For many of them, it's successfully getting restarted and able to continue operations and for some of them, it's failing to restart.

We're currently on the bridge call involving all the IT Teams across regions and cases have been raised with Microsoft Vendor Support Team to identify the root-cause and permanent fix.

As of now, Security Team confirmed that this is not any kind of malicious activity or a Cyber Attack.

We'll provide updates periodically. Thanks for your patience. 

We've identified the root-cause of the problem.

Recent version update of the CrowdStrike sensors running on the Windows laptops caused this bluescreen error and loop restarts of the laptops. We're working on pushing a global updates on all the machines to uninstall the sensor. 

Thanks for your patience. 

We're still working on a fix for this issue. In the meanwhile, we strongly advise users to not turn on their laptops unless its production critical and really necessary for delivery standpoint.

This is a global issue and several organizations' across the globe are impacted. We'll send out communications when the issue is fixed so that you can use your laptops without any issues.

Incase, you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

Thanks for your patience. We will continue to send out periodic updates.

Security Team is still following up with CrowdStrike Vendor for permanent fix. 

If you're using your laptops, please contact your local IT Team to uninstall the CrowdStrike software in your machine immediately. Once uninstalled, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

Thanks for your patience. We will continue to send out periodic updates.

IT team has been recovering laptops and PCs of affected users across the regions. As of 9:00 AM AZ time, many business critical user computers and leadership PCs are restored and the effort is ongoing in Mexico region. 

If you're using laptop, please contact your local IT Team to restore your machine. Once recovered, kindly refrain from accessing any unwanted sites and avoid downloading any content from the internet. 

This is a global issue impacting multiple organizations. A permanent fix is still being worked by Microsoft and Crowd strike.

Thanks for your patience and co-operation. Periodic updates will follow.

IT Team has restored majority of the impacted laptops and desktop computers in all regions. This enabled to continue regular operations and resume business activities.

Team has also reached out many users proactively and continued the restoring process. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support personal as mentioned in below list. Remote users will be supported over the phone and doesn't require to ship the laptop. 

As of 2:00 PM AZ Time, all critical applications, including Oracle ERP, tpiOne, QMS are working normal. 

Next update will follow on 07/20 9:00 AM AZ time. 

IT Teams from each region restored laptops that are identified and reported. If you are one of the users (on-site or remote) who is still impacted, please reach out to your local IT support by calling their contact Phone number or messaging in teams, as mentioned in below list. 

Regional IT teams are available to support over the weekend. Remote users will be supported over the phone and doesn't require to ship the laptop. 

Fusion 360 Manage Production environment will undergo scheduled maintenance on 02-Sep-2023(Saturday) between 17:00 to 18:00 MST.

During this period, users will not be able to log in to the Fusion 360 Manage Production tenant. This also impacts the item-level integration between PLM and Oracle. Please plan your activities accordingly.