Hi All 

   Currently IND site users not able to launch Oracle forms while connecting outside VPN.

   Application team working with relevant infra and IT Support teams to check the issue.

  We'll keep you posted with updates.

Thanks & Regards

Oracle Support

Hi All

   MX users are able launch application without any issues in support or PROD instance.

   IND users are alone facing the issue while connecting outside VPN.

   Networks have done checks at their side and could see application connections are going through without any issues.

  Currently bringing Oracle vendor for this issue (Sev-1) being raised for the same.

Thanks & Regards,

Oracle Support

Hi All

   IND site users are able to launch Oracle Forms from factory network itself without any issues.

 Infra teams checked and confirmed no changes/update done at their side.

Application team checking with Oracle vendor for RCA as why this intermediate disconnect has happened and how to prevent in future.

Issue stands as closed and no more further updates would be rolled out.

Thanks for your understanding and support.

Thanks & Regards,

Oracle Support

Hi All,

    Currently there is known issue in Microsoft Edge while downloading the reports in Oracle EBS.

    Recent update rollout from Microsoft is causing this issue.

    Please use Chrome browser until the issue has been sorted out.

    We'll keep you posted with updates.

Thanks & Regards,

Oracle EBS Support

Oracle vendor has reported threat for customers in E-business suite environment and extort funds. This specific event threat is only related to EBS environments deployed both on prem and cloud.

So, Oracle E-Business product team has issued a critical Severity Alert, advising customers to patch their system immediately and be diligent of abnormal and malicious activity in their E-Business ecosystem.

Currently DBA team has done patching in non-prod environment and testing is going on - also discussions are being done with security team to confirm on appropriate timing in production as it involves downtime.

We'll keep you posted further with updates.

Thanks & Regards.

Oracle IT Support

Testing has been completed and no issues has been observed in non-prod.

It has been decided to proceed with this critical security threat patching in PROD around 7 PM Arizona time (19 MST).

We'll update once patching has been started and subsequent progress have been made.

Hi All

Due to recent Windows OS update,  Java has been uninstalled and because of it Oracle forms not able to launch. 

IT Helpdesk has provided below steps to resolve the issue - please make a note of it and quickly fix from your end.

For users with Java issues, please restart their PC then right click to open the Endpoint central icon (the TPI icon) by the clock on their desktop and select "Self Service Portal". There is an installer for Java that should put the app and any missing files back. 

If issue still didn't get fixed, please work with your corresponding local IT team to get Java installed and have Oracle forms launched properly.

Thanks

Oracle IT Support

IT team identified 416 Move Order lines stuck in EBS from WMS and impacting job orders, CoC generation, and customer invoicing.  IT team will start reprocessing the stuck move orders to be consumed by Manufacturing traceability application.  Frequent updates will be published on the progress. 

SEV-1 Ticket: INC0099928 

Regards,
IT Team

IT Team checking for possibility of reprocessing of affected items - IT SME's will be assigned responsibilities of same as user to split and reprocess those items. DBA team is working to have the roles assigned to provided users.

SEV-1 Ticket Reference: INC0099928 

Regards,
IT Team

DBA team has provided required roles for SME's to reprocess affected items.

IT team is currently working with high priority to get it reprocessed at the earliest.

SEV-1 Ticket Reference: INC0099928 

Regards,
IT Team

IT team analyzed the issue and found manual PO Updates is causing Receipt transactions to fail, which creates On-hand unavailability.

Currently they have enabled the customization of restriction to prevent PO updates in EBS.

Following is the latest update of reprocessing:

Total: 307 Lines specific for the 3 pending sets

Pending: 24 Lines

Processed Lines: 283 Lines

Regards,

IT Support

For the issue mentioned about PO Updates in previous communication, which was causing around 65 receipts have failed due to the POs not being in an approved status, and because the existing shipment lines were closed and replaced with new ones, restriction has been re-applied in Oracle EBS at the PO level to prevent buyers from updating POs once receiving has started in WMS. This is a temporary action till it a permanent solution is identified and implemented.

Currently IT team working to clear remaining 24 pending lines to complete the processing.

SEV-1 Ticket: INC0099928 

Regards

IT Team

Pending items reprocessing status:

Total - 24

Processed - 16

Yet to be processed - 8

SEV-1 Ticket: INC0099928 

Latest update of reprocessing: All pending items have got reprocessed except below two move orders - it will be discussed further with users once they are available by IT.

18475645 - Line 2 was cancelled in WMS; Line 4 was over consumed in EBS.

18479245 - Line was cancelled in WMS.

Please validate remaining move orders and let us know if all processed successfully.

SEV-1 Ticket: INC0099928 

Regards,
IT Team

Users are still reviewing reprocessed move orders done from morning - will update us the status in sometime.

SEV-1 Ticket: INC0099928 

Regards,
IT Team

A decision has been made to roll back the WMS application and resume warehouse operations directly in Oracle ERP (EBS). The IT team is prioritizing the following actions to complete before 3:30 PM AZ time, with further updates and next steps to follow:

• Deactivate business user access in the WMS application 
• Disable the integration between EBS and WMS
• Disable WMS-related screen customizations in EBS
• Extract and share all putaways, stuck receipts, and move orders with the business team

Once these steps are completed, the business team will perform validation before proceeding with subsequent activities.

IT completed all WBS roll back tasks and handed over pending transactions extract to business teams for manually processing in Oracle EBS.

Below activities are planned to be completed on priority by business team tonight and tomorrow. 

•             Manually Process in EBS

•             Pending Putaway and INV ADJ

•             Pending stuck Receipts  

•             Pending Move Orders  

•             Finance team to verify after all the pending transactions processed in EBS

•             Business users to start using the EBS process as normal

•             Perform Physical Inventory Count in EBS (Time to be decided)

IT teams in standby for assisting business on need basis.  

Warehouse team are currently working on following activities for manual movements inside EBS

• Pending stuck Receipts
• Pending Putaway and INV ADJ
• Pending Move Orders 

Warehouse team has completed all manual entry operations for required movements inside EBS and same has been validated.

This marks the completion of all material changes for the pending COC blades.

Henceforth, marking this incident as resolved and no more further updates will be rolled out.

Thanks for your understanding, patience and co-operation.

SEV-1 Ticket: INC0099928 

Finance team facing issues in journal upload due to webADI tool not getting opened for certain users after recent patching completion.

Local IT team working to fix their issues by the document shared by SME's to fix the same.

We'll keep posted with updates.

Local IT support is working with users to restore settings after patching and Oracle DBA support is working to clear BNE cache to see if the issue fixes and then restart user PC and see.

We'll keep posted with updates.

2 Users have been tested and confirmed webADI tool is opening fine after following documentation.

Checking with remaining affected users.

Users are able to use webADI tool properly now.

Remaining 2 users yet to confirm after following the required steps.

We'll keep posted with updates.

3 Users are still facing issues and not able to open webADI tool.

IT Support is working with them to further review PC setup and confirm to have it setup properly.

We'll keep posted with updates.

All users issue have been resolved - now webADI tool working fine as expected and finance team able to proceed with their journal upload processing.

We'll work with local IT support and other infra teams needed to possibly fix this issue permanently before next patching happens.

Issue is resolved as of now and no more further updates will be rolled out.