Journal Upload Issue - Financing Entries posting is impacted

Incident

September 03 2025, 5:00pm

Journal Upload Issue - Financing Entries posting is impacted

Status: closed

Start: September 03 2025, 9:49am

End: September 03 2025, 5:00pm

Duration: 7 hours 11 minutes

Affected Components:

Global Applications Oracle Finance

Update

September 03 2025, 9:49am

Finance team facing issues in journal upload due to webADI tool not getting opened for certain users after recent patching completion.

Local IT team working to fix their issues by the document shared by SME's to fix the same.

We'll keep posted with updates.

Update

September 03 2025, 9:56am

Local IT support is working with users to restore settings after patching and Oracle DBA support is working to clear BNE cache to see if the issue fixes and then restart user PC and see.

We'll keep posted with updates.

Update

September 03 2025, 10:25am

2 Users have been tested and confirmed webADI tool is opening fine after following documentation.

Checking with remaining affected users.

Update

September 03 2025, 11:05am

Users are able to use webADI tool properly now.

Remaining 2 users yet to confirm after following the required steps.

We'll keep posted with updates.

Update

September 03 2025, 11:58am

3 Users are still facing issues and not able to open webADI tool.

IT Support is working with them to further review PC setup and confirm to have it setup properly.

We'll keep posted with updates.

Resolved

September 03 2025, 5:00pm

All users issue have been resolved - now webADI tool working fine as expected and finance team able to proceed with their journal upload processing.

We'll work with local IT support and other infra teams needed to possibly fix this issue permanently before next patching happens.

Issue is resolved as of now and no more further updates will be rolled out.