QMS App/portal having slowness issue across multiple sites

Incident

November 30 2025, 11:46pm

QMS App/portal having slowness issue across multiple sites

Status: closed

Start: November 30 2025, 9:12pm

End: November 30 2025, 11:21pm

Duration: 2 hours 9 minutes

Affected Components:

Global Applications QMS - Quality Management System

Update

November 30 2025, 9:12pm

Hi All

QMS App/portal having slowness issue across multiple sites - users are facing issues in accessing multiple basic operations.

Application team is further checking on the same.

Thanks & Regards,

QMS Support

Update

November 30 2025, 9:39pm

Hi All

Application has lot of running process - hence usage is high and blocking all active processes now.

We are working further to kill inactive process and reduce the infra usage - we'll keep posted with updates.

Thanks & Regards,

QMS Support

Update

November 30 2025, 11:07pm

Hi All

We're still seeing infra usage is above the normal - application team checking for possibility of any month-end process being initiated and occupying usage.

We'll keep posted with updates.

Thanks & Regards,

QMS Support

Update

November 30 2025, 11:17pm

Hi All

QMS infra usage has come to normal - site and app are loading fine now.

Users are currently checking from their end - waiting for their confirmation of closure.

We'll keep posted with updates.

Thanks & Regards

QMS Support

Resolved

November 30 2025, 11:21pm

Hi All

Users confirmed QMS App usage is normal and working fine now.

Application team also verified that infra usage has become normal and no more long running or multiple queries running.

Issue stands as resolved and no more further updates would be rolled out.

Thanks for your understanding and patience.

Thanks & Regards

QMS Support

Root Cause

November 30 2025, 11:46pm

Hi All

Slowness issue specifically happening on month-end wherein lot of queries run and occupy infra and doesn't allow new queries to come and process.

Alan (Chief Architect) will work with Patika vendor to see why it occurs and how it can be streamlined without affecting existing process during the same time in production and help to completely resolve the same.

Thanks & Regards,

QMS Support