QMS App Delays Reported from Sites

Incident

November 01 2025, 1:44am

Status: closed

Start: October 31 2025, 11:52pm

End: November 01 2025, 1:44am

Duration: 1 hour 52 minutes

Affected Components:

Global Applications QMS - Quality Management System

Update

October 31 2025, 11:52pm

Site users and teams are reporting slowness in QMS App impacting their critical month-end processing.

Information is not captured in both web and app and thus causing issues.

IT team is investigating with priority.

Thanks & Regards

QMS Support

Update

November 01 2025, 12:31am

Stale sessions in QMS database were killed and application infra's are back to normal.

IT checked from their end and could see all are working fine.

Users are currently checking and will confirm on the same.

Thanks & Regards

QMS Support

Resolved

November 01 2025, 1:44am

QMS infra is back to normal and all stale sessions are killed and no longer running.

IT checked and confirmed all processing happening in QMS Web Portal.

Users also using QMS App in tablet and doing their normal processing.

Issue stands as resolved and no more further updates would be rolled out.

Thanks for your patience and support.

Regards

QMS Support