Sev1 outage impacting the Blade Assure application

Incident
September 17 2025, 10:43am

Sev1 outage impacting the Blade Assure application

Status: closed
Start: September 17 2025, 9:37am
End: September 17 2025, 10:43am
Duration: 1 hour 6 minutes
Affected Components:
BladeAssure - Production
Update

September 17 2025, 9:37am

September 17 2025, 9:37am

We are currently experiencing a Sev1 outage impacting the Blade Assure application. Users are unable to access or utilize the platform.

Resolved

September 17 2025, 10:43am

September 17 2025, 10:43am

Bladeassure is back for functioning and normal as BAU.

Initial analysis shows there was an issue with Bitnami - we are actively working with Leverege vendor to fully understand the cause of issue and preventive fix for the same.

We'll get back once we have complete RCCA (Root cause and corrective action) available and publish the same.

Issue stands as resolved and no more further updates will be rolled out.