VPN connections used up w/ Phantom connections accumulated over time.

Incident
May 07 2020, 9:40am

VPN connections used up w/ Phantom connections accumulated over time.

Status: closed
Start: May 07 2020, 9:00am
End: May 07 2020, 9:40am
Duration: 40 minutes
Affected Components:
VPN
Update

May 07 2020, 9:00am

May 07 2020, 9:00am

VPN connection needed to be rebooted due to max # of connections reached.

Resolved

May 07 2020, 9:40am

May 07 2020, 9:40am

VPN was rebooted.  Maximum number of available connections reached due to phantom connections remaining that accumulate over time.

Root Cause

May 07 2020, 9:40am

May 07 2020, 9:40am

Maximum number of available connections reached due to phantom connections remaining that accumulate over time.

Discussed w/ Mike and configuration settings are in place to remove any idle connections over 4 hours.  Need to follow up w/ Centurylink as to why this configuration is not working.